Visitor Information

DIRECTIONS

From Boston or Points East:

Take the MA Turnpike to I-290. Take Exit 20 (East Central Street / MLK Jr. Boulevard) to Major Taylor Boulevard. The DCU Center Arena and Convention Center is located to your left.

From Springfield or Points West:

Take the MA Turnpike to I-290. Take Exit 20 (East Central Street / MLK Jr. Boulevard) to Major Taylor Boulevard. The DCU Center Arena and Convention Center is located to your left.

From Rhode Island or Points South:

Take I-295 North or Route 146 North to I-290. Take Exit 20 (East Central Street / MLK Jr. Boulevard) to Major Taylor Boulevard. The DCU Center Arena and Convention Center is located to your left.

From New Hampshire or Points North:

Take I-93 South, Everett Turnpike, US-3 South, or I-495 South to I-290. Take Exit 20 (East Central Street / MLK Jr. Boulevard) to Major Taylor Boulevard. The DCU Center Arena and Convention Center is located to your left.

FACILITY POLICIES

NO OUTSIDE FOOD OR BEVERAGE

There is no outside food or beverages allowed inside the DCU Center. This is strictly enforced. We will have concession stands open with options for your indulgence.

NO BAG POLICY

Small wristlets of a MAXIMUM SIZE of 8 x 10 inches will be permitted. Medical bags & diaper bags will be allowed and will be checked prior to entry. All other bags such as cross body, larger totes, back packs, duffle bags, etc. will NOT be permitted for public, ticketed events (such as sports games, concerts, children's shows)

MOBILE FRIENDLY TICKET OPTIONS

Tickets purchased on Ticketmaster.com are easily accessed through the app. Download Ticketmaster to your phone prior to the event, and then sign in, and your tickets will download to your wallet. Having this ready upon entering will ensure a smooth and contact less entrance process.

MOBILE ORDERING FOR CONCESSIONS NOW AVAILABLE

We’ve partnered with DoorDash for mobile order pickup at our concession stands! Download the DoorDash app, order food and drinks while you’re in your seat, then skip the line, pick up your order and pay no fees.

ARE PROFESSIONAL CAMERAS ALLOWED? 

Cameras with detachable lenses are not allowed. Only approved media may bring in large scale cameras. Photography/ Videography on your cellphone is permitted.

PROHIBITED ITEMS

Prohibited items include items which could be used as a weapon, unlawful substances, bottles or cans, helium balloons, laser pens, umbrellas, backpacks, knapsacks, luggage, coolers, parcels, briefcases, tablets and like articles. Please note that guests with prohibited articles will be turned away at the entrances.

SECURITY SCREENING

Event attendees may be subject to a search upon entering the facility. Security Screening (walk-through metal detector or security wand) may be conducted for public Arena events.  If deemed necessary, pat downs may be conducted. Patrons should plan to arrive earlier than normal, with their ticket and limited belongings, to allow for this enhanced security process.

RE-ENTRY POLICY

No refunds or exchanged. Patrons are not allowed to exit and re-enter the Arena during events.

CHILDREN'S POLICY

For most events held in the Arena, children 2 and under do not require a ticket, provided they sit on a parent’s or guardian’s lap and do not occupy a seat throughout the performance. Guests with children who require strollers are welcome to attend all events at the DCU Center. All main entrances are available for access (Doors 10, 11, and 13 of the arena and Doors 1 and 2 of the convention center). Door 13, the ADA entrance, for the arena may also be used if you so desire. Please note that strollers are not allowed in the interior arena bowl or permitted in aisles, stairwells, or exits. Diaper bags exceeding  8 x 10 inches are permitted into the arena and convention center but are subject to additional search procedures.

IS THERE A SMOKING SECTION?

No, there is no smoking section or smoking-entry while attending an event. Use of smoking inside the facility is NOT allowed – including Juuls & Vapes. 

Please note that facility and or event management reserves the right to alter these policies at any time.