Arena Ice Rink, Ticketmaster Logo, A pair of tickets, the DCU Center Pavilion at night with lighted trees

Staff can be reached by calling 508-929-0164 during regular business hours for further information regarding events and refund policies OR can obtain the information on our website. Any tickets that require a refund due to a Cancelled event needs to be returned to the point of purchase. If the point of purchase is temporarily closed, the funds will be made available when the establishment is reopened. 

Our apologies for any inconvenience this may cause you under the current circumstances.


Thank you, 

Box Office Management

Box Office Hours: Monday - Friday 10AM - 3PM / Saturdays 12 pm noon-event time 

Contact the Box Office: 508-929-0164 


Tickets for most events held at the DCU Center are available through Ticketmaster. Ticketmaster has discontinued the ability to charge by phone but you can still purchase tickets online and at the DCU Center Box Office located at 50 Foster St. Worcester, MA 01608.

Online at

Ticketmaster Customer Service 800-653-8000

Please note that tickets purchased through Ticketmaster are subject to a non-refundable convenience and/or handling charge.Box Office: 508-929-0164


Tickets may be purchased in-person at the DCU Center Arena Box Office. The DCU Center Arena Box Office is located at 50 Foster Street (corner of Foster Street & Major Taylor Boulevard).

Open on event days only Arena Box Office hours are subject to change to accommodate event schedules. Payment accepted at the Box Office includes: cash, traveler's checks, money orders, Visa, Mastercard, American Express and Discover. We now accept Apple Pay, Google Wallet, Samsung Pay, and Android Pay. Personal and company checks are not accepted. No refunds or exchanges on previously purchased tickets. No re-entry during events.

Accessible Orders

To purchase physically challenged seats over the phone, please contact the Box Office at 508-755-0164. For more information, please visit our ADA Seating page.

Will Call

If you have purchased tickets over the phone or online and have tickets waiting for you at the Will-Call window please:

  • Present your state or federally issued I.D. - such as a driver's license.
  • Present your Ticketmaster confirmation number, if applicable.
  • Present the credit card that was used to make the purchase, if applicable.
  • Present any paperwork or contact name/party associated with your tickets, if applicable.

Will-Call tickets are available for pick-up two hours prior to the event time at the Will-Call window, which will be labeled with a sign. Tickets will only be released to the person who's name appears on the order. If you need to add a name to a Ticketmaster order please contact their customer service department at 800-653-8000. For all other orders please contact the person/party from whom you are receiving your tickets.

Take Control. Fans First.