To ensure the safety and comfort of all guests attending events at the DCU Center, event attendees may be subject to a search upon entering the facility. Please note that guests with prohibited articles will be turned away at the entrances.
Security Screening (walk-through metal detector or security wand) will be conducted for public Arena events. If deemed necessary, pat downs may be conducted. Patrons should plan to arrive earlier than normal, with their ticket and limited belongings, to allow for this enhanced security process.
Prohibited items include items which could be used as a weapon, unlawful substances, bottles or cans, helium balloons, laser pens, backpacks, knapsacks, luggage, coolers, parcels, briefcases, tablets and like articles. Any bags measuring greater than 14" X 16" will NOT be permitted into the arena. For smaller permitted bags, searches will be conducted. Backpacks, knapsacks, luggage, coolers, parcels, and briefcases are NOT allowed. For family events ONLY diaper bags will be allowed and will be searched. No weapons of any kind will be permitted into the Arena by any patron.
Cell phones are permitted, unless otherwise requested by artist management or security. Tablets, iPads, and laptops are NOT permitted.
The camera policy varies dependent upon each event. Generally, small digital point and shoot cameras are acceptable. To find out about the camera policy for the show you are attending, please call our main line at 508-755-6800 one to two days before the event. Cameras with detachable lenses, and video and audio recording devices are strictly prohibited from the facility at all times.
Food and Beverage Policy
Outside food and beverages are not allowed into the Arena or Convention Center.
No refunds or exchanges. Patrons are not allowed to exit and re-enter the facility during Arena events.
The Guest Relations booth is located outside Sections 101-125 on the Arena concourse.
Management reserves the right to alter these policies.