The DCU Center is committed to providing accessibility and accommodation to all guests for their comfort, safety and enjoyment. Every effort has been made to comply with these needs, as defined by the Americans with Disabilities Act (ADA).
If you have any unique special needs, please contact the DCU Center Box Office at 508-929-0164 in advance of attending your event so that we may assist you. If at event, please visit the Box Office Advance Ticket Window located across from Section 125. You may also request assistance by seeking out the nearest DCU Center team member.
Is the DCU Center accessible to a person with disabilities?
Yes. Both the Arena and the Convention Center are accessible. All main entrances are available for access (Doors 10, 11, and 13 of the arena and Doors 1 and 2 of the convention center) are handicapped accessible entrances. Door 13 is a preferred access door for the arena if you so desire. Door 9 also has an accessible entrance where tickets may be purchased. There are also designated elevators within the convention center for greater convenience.
How can I purchase tickets to shows I would like to see?
Tickets may be purchased in person at the DCU Center Box Office, or online through Ticketmaster.
Where would I be sitting?
Generally, there are fourteen viewing areas designated for accessible seating in Sections 102, 103, 104, 106, 108, 110, 112, 113, 117, 118, 120, 121, 123, and 125. Physically challenged seating is available in various price levels and sections of the arena.
What about my friends and family… where would they be sitting?
Generally, depending on the size of the party, price and availability of seating, we try to keep everyone in the group in the same area. Up to three companions would be sitting right beside you – depending on availability at the time of purchase. The rest of the party may be sitting in the row in front of you, or someplace else as close as possible. We will do everything possible to keep families together.
I do not use a wheelchair, but I am still disabled. Where would I be seated?
Seating for people with disabilities that are not confined to a wheelchair is located throughout the lower level. These seats are easily accessible and require less than four steps to reach them.
I need to use an electric machine to assist me – can I still see a show?
The DCU Center arena has electrical outlets available in many of its accessible seating areas. Let the ticket seller know of your need and when you arrive, a member of our security staff will make sure you are seated comfortably.
I am deaf or hard of hearing. Do you have a listening system?
Upon request, we will provide an assistive listening device for you, free of charge, to be picked up at the Box Office when you arrive at the event, or we can provide a sign language interpreter. Both require a minimum of one week advance notice. Please contact the DCU Center Box Office at 508-929-0164 for additional information.
What is your Service Animal policy?
Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability. Service dogs that are trained to provide services and tasks for guests are permitted. Support or companion animals, and other pets are not permitted. Guests with service dogs may not take up additional seats unless a ticket has been purchased for the adjacent seat for the service dog.
Can you accommodate guests that have sensory sensitivities?
Arenas, such as the DCU Center are public facilities that host events such as concerts, sporting events, and family attractions. It’s very common for events to have bright or flashing lights along with using speakers during the event to amplify sounds and acoustics. Should you or someone in your party require a quiet space to rest or take a break, please visit the Box Office Advance Ticket Window located across from Section 125. You may also request assistance by seeking out the nearest DCU Center team member.
Where should or my guests park?
Although the DCU Center does not operate any parking, the City of Worcester has made accessible parking available on the Foster Street side of the arena, and in front of the Convention Center on Major Taylor Boulevard. There is also accessible parking in the garages and lots surrounding the building.