The comfort of our patrons is essential; therefore the DCU Center recognizes the special needs of the physically challenged. Every effort has been made to comply with these needs, as defined by the Americans with Disabilities Act (ADA).

Generally, depending on the size of the party, price and availability of seating, we try to keep everyone in the group in same area. All main entrances are available for access (Doors 10, 11, & 13 of the arena and Doors 1 & 2 of the convention center) are handicapped accessible entrances.  Door 13 is a preferred access door for the arena if you so desire. Door 9 also has an accessible entrance where tickets may be purchased.  There are also designated elevators within the convention center for greater convenience.

If you have any unique special needs, please contact the DCU Center Box Office at 508-755-6800 ext. 2164. You may also purchase physically challenged seating through Ticketmaster.* We will try to accommodate your request.  Physically challenged seating is available in various price levels and sections of the arena. 
 

Frequently Asked Questions

Is the DCU Center accessible to a person with disabilities?
Yes.  Both the Arena and the Convention Center are accessible.   

How can I purchase tickets to shows I would like to see?
Tickets may be purchased in person at the DCU Center Box Office, or through Ticketmaster.  

Where would I be sitting?
Generally, there are fourteen viewing areas designated for accessible seating in Sections 102, 103, 104, 106, 108, 110, 112, 113, 117, 118, 120, 121, 123, and 125.

What about my friends and family… where would they be sitting?
Up to three companions would be sitting right beside you – depending on availability at the time of purchase.  The rest of the party may be sitting in the row in front of you, or someplace else as close as possible.  We will do everything we can to keep families together.   

I do not use a wheelchair, but I am still disabled.  Where would I be seated?
Seating for people with disabilities that are not confined to a wheelchair is located throughout the lower level.  These seats are easily accessible and require less than four steps to reach them.   

I need to use an electric machine to assist me – can I still see a show?
The DCU Center arena has electrical outlets available in many of its accessible seating areas.  Let the ticket seller know of your need and when you arrive, a member of our security staff will make sure you are seated comfortably.  

I am deaf or hard of hearing.  Do you have a listening system?
Upon request, we will provide an assistive listening device for you, free of charge, to be picked up at the Box Office when you arrive at the event, or we can provide a sign language interpreter.  Both require a minimum of one week advance notice.  Please contact the DCU Center Box Office at 508-929-0164 for additional information. 

What is your Service Animal policy?
Service dogs that are trained to provide services and tasks for persons with disabilities are permitted. Support or companion animals, and other pets are not permitted. Guests with service dogs may not take up additional seats unless a ticket has been purchased for the adjacent seat for the service dog.

Where can I park my car?
The DCU Center does not operate any parking.  The City of Worcester has made accessible parking available on the Foster Street side of the arena, and in front of the Convention Center on Major Taylor Boulevard.  There is also accessible parking in the garages and lots surrounding the building.