To ensure that you and your guests have the best possible experience, please review the important event information below before attending an event held in the DCU Center Arena.
Event Times
- Arrive early to allow extra time for traffic, parking, and security screening. Grab a bite at a local restaurant before heading in.
- Doors for most events will open 1-hour before the start of the show. Please refer to the individual event page for additional information.
Directions
- The DCU Center Arena is located at 50 Foster Street, Worcester, MA.
Parking
- Several parking garages and lots are adjacent to the DCU Center, including the Mercantile Center Garage and the Major Taylor Boulevard Garage.
Tickets
- If you have purchased tickets via Ticketmaster or AXS, please ensure that you have downloaded the tickets to your mobile wallet and/or in the respective app.
Venue Entry & Screening
- All guests are subject to a full pat‑down including walk‑through metal detectors and/or screening via magnetometer or security wand upon entry.
Non‑Permitted Items:
- Audio or video recording devices; professional cameras with detachable lenses.
- iPads, tablets, GoPros, and selfie sticks.
- Weapons of any kind, including mace/pepper spray, knives, firearms.
- Glass, cans, outside food & beverage, bottles of any type.
- Fireworks, laser pens/pointers, noisemakers.
- Signs/poster boards.
- Wallet chains.
- Backpacks, briefcases, duffle bags, knapsacks, luggage, parcels.
- Balloons.
- Coolers, ice chests, bottles, cans, cups (or any container)
- Laser pointers and noisemakers.
- Non‑retractable/collapsible umbrellas
- Weapons of any kind, including pocketknives, multi‑tools, and mace.
Bag Policy
- Small purses/bags up to 8" × 10" are permitted. Anything larger is not allowed. Medical and diaper bags are permitted and will be searched prior to entry.
Apparel
- Face coverings are prohibited (medical‑grade masks such as KN95 are allowed). Clothing or accessories with chains, spikes, or large metal features are not permitted. Small chain details may be allowed at security’s discretion.
ADA Entrance
- Guests with accessibility needs may use Door 13, our ADA-designated entrance.
DCU Member Entrance
- DCU members and their guests may enter the facility through the exclusive DCU Member Entrance at Door 10 – located near the Box Office. Show your DCU debit/credit card or the DCU mobile app. Members may be randomly selected for seat upgrades or concession vouchers.
Commuter Rail Railyard
- Guests that have purchased tickets to the Commuter Rail Railyard may enter Door 2 of the convention center (across from St. Vincent Emergency Room entrance on Major Taylor Boulevard). Please have your event ticket and/or Commuter Rail Railyard ticket.
Merchandise
- Multiple stands will be located throughout the arena concourse once doors open.
Food & Beverage
- No outside food or beverage is permitted. Concession stands are cashless; with the exception of the North Grandstand stand (across from Section 123).
Please note that facility and or event management reserves the right to alter policies at any time and are subject to change without notice.
Have additional questions? Please feel free to call us at 508-755-6800.