DCU Center
New England's Premier Arena & Convention Complex
POSITION: Suite Server ‚Äč
DEPARTMENT: Food and Beverage
FLSA STATUS: Non-exempt
 
POSITION SUMMARY:
This position is responsible for providing a high quality catering service for Suites and Luxury Boxes to achieve customer satisfaction and retention.
 
POSITION  RESPONSIBILITIES:
Be at work and in proper uniform according to the scheduled time.
Follow instructions for each event as given by the Premium Services Coordinator and/or Banquet Manager.
Assist with collecting all banquet equipment to include flatware, china, glassware, and serving pieces needed for each event.
Assist with preparing garnishes, beverages, condiments, and breads.
Assist with cleaning and filling salt and pepper containers, sugar dishes, creamers, etc.
Assist with preparation and set-up of event room when necessary.
Attend pre-function meeting for briefing of event details.
Provide friendly and courteous customer service at all times.
Remain at assigned station and perform duties as assigned according to each event.
Report any customer concerns and/or complaints to Premium Services Coordinator.
Breakdown equipment after each event.
Clean and return serving pieces to proper storage area.
Adhere to strict grooming standards and policies of company.
Perform other duties as assigned and deemed necessary.
 
SUPERVISORY RESPONSIBILITIES:                   
This position has no supervisory responsibilities
QUALIFICATIONS:
Knowledge of catering services and terminology
Strong guest services skills
Ability to get along well with others
Ability to receive and carry out instructions in a timely manner
Must speak and understand English well enough to converse with customers, supervisors and employees.
 
EDUCATION/EXPERIENCE:
Minimum of one (1) year of work experience in service-oriented environment.   
Must have ability to follow directions and effectively perform the work.
Must have a pleasant personality and a neat appearance.
 
SKILLS AND ABILITIES:              
Positive, customer service oriented attitude at all times. 
Strong knowledge of sanitary practices. 
Maintains proper grooming and dress code standards.
Work ethic encourages strong urgency and quality in a team environment.
Ability to work with other staff members in the facility.
Ability to undertake and complete multiple tasks.
Attention to detail.
 
OTHER QUALIFICATIONS:
Requires ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours.
 
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. This position requires stooping and lifting.  Must be able to lift and/or move up to 50 lbs.
Cash handling positions require a background check.
 
TO APPLY:
Please go to the Employment page of dcucenter.com and apply thru the job-specific link:
 
External:
 
Internal:
 
Accepting applications from 8/14/18 until filled.
 
Nicole Murray
HR Manager
DCU Center
50 Foster Street
Worcester, MA 01608
 
SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply.  VEVRAA Federal Contractor