DCU Center
New England's Premier Arena & Convention Complex
POSITION: Receptionist/Marketing Assistant

DEPARTMENT:  Marketing Department

REPORTS TO:   Director of Marketing
FLSA STATUS:   Hourly/ Non-Exempt         


SMG, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Receptionist/Marketing Assistant for the DCU Center in Worcester, MA. The Receptionist/Marketing Assistant will support the Director of Marketing regarding various functions of the department in addition to front office clientele navigation.




• Provides service to incoming calls through answering, screening and forwarding to appropriate departments.

• Provides accurate information for all inquiries promptly and politely.

• Provides service to all visitors in a professional manner, in conjunction with fielding all inquiries.

• Under the direction of the marketing coordinator, updates facility website/internal systems, including but not limited to weekly/monthly tracking statistics, arena marquees, etc.

• Assists with the design of facility collateral, advertising materials and digital graphics in support of various departments.

• Assists with client presentations to existing and potential advertising partners.

• Receives, sorts, and routes mail and publications.

• Maintains, sends/ receives and assists users with fax and copy machines.

• Orders, receives and maintains office supplies.

• Assists in tracking daily attendance of administrative personnel.

• Completes other duties as assigned.




  • Operate a personal computer using Microsoft Word, Excel, Outlook and other related office programs.
  • Follow oral and written instructions and communicate effectively with others in both oral and written form.
  • Organize and prioritize work to meet deadlines. 
  • Ability to multi task.
  • Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
  • Strong customer service orientation.
  • Good work ethic.
  • Excellent communication and inter-personal skills.
  • Ability to undertake and complete multiple tasks.
  • Attention to detail.


Education and Experience:

  • Marketing experience and/or training; or equivalent combination of education and experience preferred.
  • Minimum high school diploma; college degree preferred.
  • Graphic Design experience and /or training; or equivalent with Adobe Creative Suite including but not limited to Photoshop, Illustrator and InDesign preferred.
  • Excellent oral, written and interpersonal skills.












Accepting applications 3/12/19 until filled.


Nicole Murray

Human Resources Manager
DCU Center / SMG

50 Foster Street

Worcester, MA 01608


Applicants that need reasonable accommodations to complete the application process may contact 508-755-6800.


SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.