DCU Center
New England's Premier Arena & Convention Complex
POSITION:               OUTDOOR Skate Shack Ticket Sellers/DCU Center Box Office Ticket Sellers

DEPARTMENT:      Box Office

FLSA STATUS:       Part Time

 

 

SMG, the leader in privately managed public assembly facilities, has immediate openings for Box Office Skate Shack/DCU Center Box Office Ticker Sellers at the Worcester Common Oval and the DCU Center in Worcester, MA 01608.  These are part-time, outdoor positions at night and on weekends. No set schedules or hours.

 

Summary  

Responsible for TICKET FULFILMENT, MONEY TRANSACTIONS AND CUSTOMER SERVICE for skate admission and rentals at the Outdoor Skate Rink.

 

Duties and Responsibilities for Skate Shack:

 

  • Opens and closes ticket window as required.
  • Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance. 
  • Maintains accurate count when selling hard tickets
  • Assists in handling skates for rentals

 

Duties and Responsibilities for Main Office, if applicable:

 

  • Opens and closes ticket window as required.
  • Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance. 
  • Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
  • Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office supervisor or manager for audit.
  • Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.
  • Efficiently and courteously answers questions concerning prices, seating and events.
  • Files various records and reports. Performs related clerical work as assigned.

 

           Education and Experience

High school diploma or general education degree (GED)

1 to 3 months related experience and/or training

Or equivalent combination of education and experience

Box office or guest services background preferred

 

Skills and Abilities

Ability to count money, make change accurately

Ability to listen and follow instructions

Ability to input data into a computer to record sales transactions

Good communications skills. Listens and gets clarification; Responds well to questions. Able to read and interpret written information

Good problem solving skills and organizational ability

Ability to work independently and as a member of the team

Good customer service skills and sense of public relations

 

Computer Skills

To perform this job successfully, an individual must have some knowledge of computers. Experience in computerized ticket systems preferred.

 

Other Qualifications 

Ability to work the ticket window with minimal supervision

Ability to work flexible hours including daytime, evening, weekends and holidays, as needed

Must be able to speak, read and write English

Must have professional attitude and appearance

Must be at least 18 years old

 

           Cash handling positions require a background check.

 

 

TO APPLY:

External Applicant:

https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000441719706#/

 

Internal Applicant:

https://recruiting.adp.com/srccar/nghome.guid?c=1152751&d=InternalCareerSite&r=5000441719706#/

 

 

 

To be considered for any open position, you must complete the application process completely through the link provided.  Applicants that need reasonable accommodations to complete the application process may call 508-929-0114.

 

Nicole Murray

HR Manager
DCU Center
50 Foster Street
Worcester, MA 01608

Accepting applications from 12/11/2018 until filled.

 

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply.  VEVRAA Federal Contractor