POSITION: Box Office Ticket Seller





 SMG, the leader in privately managed public assembly facilities, has immediate openings for Box Office    Ticker Sellers at the DCU Center in Worcester, MA 01608. 

             These are part-time, event related positions.  No set schedules or hours.


  Essential Duties and Responsibilities

Opens and closes ticket window as required

Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance

Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets

Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office supervisor or manager for audit

Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor

Efficiently and courteously answers questions concerning prices, seating and events

Files various records and reports

Performs related clerical work as assigned


              Education and Experience

High school diploma or GED

6 months to 1 year related experience and/or training

Box office or guest services background preferred


Skills and Abilities

Ability to count money, make change accurately

Ability to listen and follow instructions

Ability to input data into a computer to record sales transactions

Good communications skills. Listens and gets clarification. Responds to questions.

Able to read and interpret written information

Good problem solving skills and organizational ability

Ability to work independently and as a member of the team

Good customer service skills and sense of public relations


Computer Skills

To perform this job successfully, an individual must have some knowledge of computers. Experience in computerized ticket systems preferred.


Other Qualifications 

Ability to work the ticket window with minimal supervision

Ability to work flexible hours including daytime, evening, weekends and holidays, as needed

Must be able to speak, read and write English

Must have professional attitude and appearance

Must be at least 18 years old


             Cash handling positions require a background and credit check.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position



Please go to the Employment page of dcucenter.com and apply thru the job-specific link:




To be considered for any open position, you must complete the application process completely through the link provided.  Applicants that need reasonable accommodations to complete the application process may call 508-929-0114.


Nicole Murray

HR Manager
DCU Center
50 Foster Street
Worcester, MA 01608


Accepting applications from 8/30/19 until filled.


SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply.  VEVRAA Federal Contractor