POSITION: Box Office Ticket Seller
DEPARTMENT: Box Office
FLSA STATUS:   Part Time 
 
 
SMG, the leader in privately managed public assembly facilities, has immediate openings for Box Office Ticker Sellers at the DCU Center in Worcester, MA 01608.  
These are part-time, event related positions.  No set schedules or hours.
 
Summary  
Responsible for TICKET FULFILLMENT, MONEY TRANSACTIONS AND CUSTOMER SERVICE for shows by performing the following duties:
 
Duties and Responsibilities 
Opens and closes ticket window as required.
Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.  
Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office supervisor or manager for audit.
Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.
Efficiently and courteously answers questions concerning prices, seating and events. 
Files various records and reports. Performs related clerical work as assigned. 
 
Education and Experience
High school diploma or GED
6 months to 1 year related experience and/or training
Or equivalent combination of education and experience
Box office or guest services background preferred
 
Skills and Abilities
Ability to count money, make change accurately
Ability to listen and follow instructions
Ability to input data into a computer to record sales transactions
Good communications skills. Listens and gets clarification. Responds well to questions. 
Able to read and interpret written information
Good problem solving skills and organizational ability
Ability to work independently and as a member of the team
Good customer service skills and sense of public relations
 
Computer Skills
To perform this job successfully, an individual must have some knowledge of computers. Experience in computerized ticket systems preferred.
 
Other Qualifications  
Ability to work the ticket window with minimal supervision
Ability to work flexible hours including daytime, evening, weekends and holidays, as needed
Must be able to speak, read and write English 
Must have professional attitude and appearance
Must be at least 18 years old
Cash handling positions require a background and credit check.
 
TO APPLY:
Please go to the Employment page of dcucenter.com and apply thru the job-specific link:
 
External:
 
Internal:
 
To be considered for any open position, you must complete the application process completely through the link provided.  Applicants that need reasonable accommodations to complete the application process may call 508-929-0114.
 
Accepting applications from 8/8/2018 until filled.
 
Nicole Murray
HR Manager
DCU Center
50 Foster Street
Worcester, MA 01608
 
SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply.  VEVRAA Federal Contractor