POSITION:                 Banquet Server

DEPARTMENT:          Food and Beverage

FLSA STATUS:           Non-exempt


SMG, the leader in privately managed public assembly facilities, has immediate openings for Banquet Servers at the DCU Center in Worcester, MA 01608.  These are part time, event related positions.


Responsible for serving quests at events by performing the following duties:

Duties and Responsibilities

Great all quests with enthusiasm and friendliness

Serves alcoholic beverages in an appropriate manner consistent with company standards

Answers guest questions about food, beverages, and our facility accurately and in a friendly manner

Does side work during non-busy hours

Speaks to guests with enthusiasm at all times

Develops relationships with guests

Provides the highest level of service in accordance with our standards

Identifies food orders when ready and delivers items in a timely manner

Maintains a professional appearance at all times

Communicates with food and beverage staff to ensure guest satisfaction

Reports to work as scheduled, in uniform, and ready to be in position

Maintains professional relationships with all coworkers

Follows checklist and standard operating procedures

Maintains a safe, clean, organized, and stocked work area

Performs duties as assigned

Maintain full knowledge of menus, recipes, and other pertinent information

Constantly increasing knowledge of food, beverage, and other products and services

Responsible for constant sanitation, organization, and proper food handling.

Prepares work area for opening, mid-shift, or closing in accordance with company standards.

Punches clock in full uniform, ready to work, and no earlier than five minutes prior to shift.

Education and Experience

High school diploma or general education degree (GED)

Prior catering or Banquet serving experience required


Skills and Abilities

Excellent communication skills

Good with people

Ability to handle high stress situations

Ability to read and understand English


Other Qualifications 

Prior catering or Banquet serving experience required

Ability to work flexible hours including daytime, evening, weekends and holidays, as needed

Must be able to speak, read and write English

Must have professional attitude and appearance

Must be at least 18 years old


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to lift and carry up to 40 pounds. Must be able to stand, walk, lift and bend for long periods of time

Cash handling positions require a background check.


Please go to the Employment page of dcucenter.com and apply thru the job-specific link:







To be considered for any open position, you must complete the application process completely through the link provided.  Applicants that need reasonable accommodations to complete the application process may call 508-755-6800.


Nicole Murray
DCU Center
50 Foster Street
Worcester, MA 01608

Accepting applications from 1/9/2019 until filled.


SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply.  VEVRAA Federal Contractor