Q. How do I get to the DCU Center?
Please see our Directions and Transportation page
Q. Where do I park for DCU Center events?
Please see our Parking page
Q. Where can I buy tickets to the DCU Center events? Can I purchase tickets online?
Please see our Buy Tickets page.
Q. Can I purchase tickets at your Box Office for events not at the DCU Center?
No, the Box Office only sells tickets for DCU Center events.
Q. Does your Box Office charge a service/convenience fee for tickets?
All tickets are subject to applicable handling, convenience and facility fees that vary dependant upon event.
Q. What are some hotels near the DCU Center?
Please see our Accommodations page.
Q. How do I know where my seat is?
Please see our Maps page
Q. Where can I eat near the DCU Center?
Please see our Dining Out page
Q. Can I bring food or beverages into the DCU Center?
Outside food and beverages are not allowed to be brought into the DCU Center.
Q. Do I need to buy a ticket for a child who is two (2) years old?
It is a DCU Center policy that children UNDER two (2) years old are admitted free of charge for events as long as they sit on a lap unless specified by an event.
Q. What time do doors open prior to an event in the Arena?
For most Arena events, doors will open to the public one (1) hour prior to the event.
Q. I was curious if a particular artist will be performing at the DCU Center. Can you please tell me if they're scheduled or not?
If the event isn't on our Event Calendar, then it is not scheduled or confirmed at this time.
Q. What is your weather policy?
Concerts and events at the DCU Center usually occur despite various weather conditions in the region. Unless a concert is cancelled or postponed, there will be no refunds or exchanges available for unused tickets. On the rare occasion that an event cannot take place, specific information will be posted on our web site at dcucenter.com and will be provided to local media as available. In addition, you may contact our offices at 508-755-6800.
Q. Can I bring a still or video camera into the DCU Center?
The camera policy varies dependent upon each event. Generally, small digital point and shoot cameras are acceptable. To find out about the camera policy for the show you are attending, please call our main line at 508-755-6800 one to two days before the event. Cameras with detachable lenses, and video and audio recording devices are strictly prohibited from the facility at all times.
Q. How can I rent the DCU Center for a corporate or private function?
You may contact our Sales Department to inquire about renting space for your function by calling 508-755-6800, ext. 2124; or fill out our Submit RFP form to request specific information.
Q. Does the DCU Center have any green initiatives?
Yes, please see our listing of Green Initiatives for details. The DCU Center continues to seek opportunities to expand our green intiatives even more.
Q. What is DCU?
DCU (Digital Federal Credit Union) is a not-for-profit financial cooperative owned by and operated for its members. DCU was chartered in October of 1979. Since then, DCU has been chosen as the credit union for more than 700 companies and organizations. DCU serves more than 350,000 members and their families in all 50 states. In October 2004, DCU and the City of Worcester entered into a naming rights partnership to rename the Arena and Convention Center to the DCU Center. To find a DCU branch, call their toll-free line at 1-800-328-8797 or visit them online at www.dcu.org.
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